Sanctuary Repose provides a safe and accessible therapeutic refuge to welcome every individual with elevated care and compassion. Please take the time to read through the following safety, operational, and accessibility information.
Table of Contents
Your safety is our priority. Please bring a mask to your treatment. We perform all treatments while wearing a multi-layered mask, filtering the air with a HEPA filter, and sanitizing the entire treatment area before and after each service. We screen for symptoms before each session and may take your temperature with a contactless thermometer for the safety of ourselves, yourself, and all other patients. Hand sanitizer will be available as needed. If you have any questions or concerns, please feel free to contact us.
PLEASE ARRIVE 5 MINUTES EARLIER THAN THE START OF YOUR APPOINTMENT TO MAXIMIZE THE TIME IN YOUR SESSION. The late policy can be found in the FAQ page.
NOTES TO ALL PATIENTS AND CLIENTS
If you have known health conditions, please provide all information on the intake form such as surgical history, diagnoses, symptoms regardless of a recognized diagnosis, history of severe injury, medications, and/or all available medical records.
A doctor's note approving the safety of massage as a treatment may be required to ensure your protection in the case of some health conditions.
If you need access to resources for other healthcare needs that we do not provide, we can assist in finding an appropriate provider and referral, or in finding affordable and accessible options for non-emergencies.
If you are an existing patient and need access to your massage therapy medical records for a legal case, or to transfer them to another provider, please contact us by phone or email.
PATIENTS WITH UNDIAGNOSED CHRONIC CONDITIONS
Massage therapists cannot provide diagnoses, but we know it can be difficult to get a diagnosis for complex medical situations. If you are struggling with chronic symptoms and are searching for a diagnosis, provide us with all information that you do have. We will customize your treatment plan, and if needed or requested, work with you to build a network of providers who can diagnose. The notes taken after each session are valid medical documents that can be shown to other healthcare professionals. All of your information is confidential unless you request its release in writing.
Your voice will be heard here.
Please inform us that you are expecting before the session begins for your safety. We perform prenatal massage after the first trimester. Relaxation and stress relief during pregnancy can be immensely helpful for both parent and your little one. Pregnancy massages here are safe spaces LGBTQIA+ parents of all genders.
We use oils and aromatherapy from various sources (ingredient lists available upon request), and some may contain nut-derived and other ingredients. Snacks may also be offered within the facility. While the environment is sanitized before and after every session, and aromatherapy is only provided with informed consent, oils and topicals may still be stored in the treatment area. Inform us of all major known allergies to foods, medications, or topicals before you arrive for your treatment, and we will discuss which options and ingredients are safest for you. If you have experienced anaphylaxis in the past, please bring your Epi-Pen/ Epinephrine/ Auvi-Q to the session as a precaution.
BLIND AND LOW VISION ACCESS
We're dedicated to the ease and comfort of your session. Intake forms are electronic to allow for use off assistive technology. Intake can also be completed verbally. If you would like guided access into the facility upon arrival, through the facility during your visit, or out of the facility upon departure, your therapist will walk with you. If verbal description of the facility, treatment options, or during the treatment is needed, a detailed verbal description will be provided. Signs in the facility include braille. A braille label maker may be used to print important in-office materials and business cards in braille. If you have any further needs, suggestions, or requests we are happy to provide.
DEAF AND HARD OF HEARING ACCESS
We're dedicated to the ease and comfort of your session. If ASL is your preferred method of communication, inform us before the session so that we can be prepared with some signs that will help us communicate with ease during your treatment. Paper and writing utensils are also readily available. If you have any further needs, suggestions, or requests, we are happy to provide. The business phone number also accepts text messaging.
MOBILITY ASSISTED ACCESS
We currently practice out of Maitri Holistic Arts, which is located within a business center on the first floor. If you need extra time before or after your treatment, please inform us by phone or email and we will make sure it is available to you. A hydraulic table may be available upon request that can adjust height as needed. Alternately, a floor mat is available for massage as well as a massage chair- please send an email or text prior to scheduling letting us know your preference if you would like a session on the mat or chair. We'll need to book the appropriate room for the equipment and bring it to the session. Any devices used to aid in mobility such as walkers, canes, or wheelchairs will be kept within easy reach at all times. Your therapist can remain in the treatment area with you to assist in getting onto or off of the table if needed. If you have any further needs, suggestions, or requests, we are happy to provide.
SENSORY AIDS AND TRAUMA-INFORMED ACCESS AIDS
To accommodate a wide range of sensory needs, a weighted blanket, adjustable lighting, linens with different texture options, and ear-plugs to reduce noise are available. There is no set music in the treatment room, so you can request any music/sounds, or no music as you'd like. Please inform us before your session to have them ready for you. Sensory or comfort objects that you may bring from home like plushies, fidget objects, or any other sensory object are welcome during the session!
Sometimes it is hard to verbalize needs during a session. If you do not communicate verbally, or if you sometimes need extra time to verbalize, the Jingle Button is a keychain that plays back a small tune when the button is pressed. It will be available in the office to hold during the session if requested. If it is difficult to verbalize when you need an adjustment in pressure, technique, need an emotional or mental check-in, etc, the Jingle Button gives you the opportunity to let your therapist know that you need to pause the session. It allows a moment for you to check in with yourself, and for us to check in with you on your needs with no pressure or rush to find words or other signals. Remember that you control your session- you have the right to pause or stop the session, or request adjustments at any time. An alternative to the Jingle Button is establishing a non-verbal pause cue, like snapping your fingers.
Massage therapy can be used as an effective supplemental treatment for many conditions, but it is NOT a replacement for treatments prescribed by physicians. I understand that information provided by the massage therapist is educational only, not diagnostic or prescriptive.
If I become pregnant at any time, it is my responsibility to inform the massage therapist before the session begins. Some techniques are not safe for unborn children. Pregnancy massage cannot be performed here until the second trimester.
If the massage therapist feels that massage therapy will be unsafe or not beneficial based on medical history given, treatment will not continue. A referral to an appropriate provider will be issued whenever possible. If a specific technique is unsafe for my health, an alternative will be provided when possible.
I must communicate any pain or discomfort during the session so that the massage therapist is able to make adjustments for me.
I have read and I agree to abide by the Late Policy, Refund and Payment Policy, Conduct policy, Patient Responsibilities, Patient Rights, and Cancellation/No Show Policies. These policies and HIPAA/Privacy information are given during initial intake and available anytime upon request.
I understand that massage therapy is therapeutic and non-sexual in nature. I understand that making threatening or sexual comments will cause me to be cancelled as a client entirely and the session will be stopped immediately.
Both I and the massage therapist reserve the right to discontinue or stop the session at any time.
Risks associated with massage therapy include, but are not limited to superficial bruising, short term muscle soreness, and exacerbation of undiscovered injuries or illnesses. I release the massage therapist from liability concerning these risks.
The massage therapist is not liable for any incident related to medical conditions or changes that are not reported before the session begins.
If the patient is under 18 years of age, a parent or guardian must be present in the treatment room for the entire session. No exceptions.
I hereby state that my participation in massage therapy sessions provided by Sanctuary Repose, LLC following the signing of this waiver is voluntary. I have read and understand this waiver, and release Sanctuary Repose, LLC, its staff, and its practitioner(s) from any and all liability, past, present, and future related to massage therapy.
You have read and understand your rights, responsibilities, the liability waiver, and policies and procedures.
You must inform the massage therapist of any changes to your health, pregnancy, or allergies before your session begins. Bring your Epinephrine/Epipen/Auvi-Q with you if you have known allergies.
If your child or a minor for which you are responsible is receiving massage, you or an authorized adult listed on paperwork signed by a legal guardian will be present in the treatment room at all times.
You must communicate pain or discomfort so that the therapist can make adjustments for your comfort.
You must obtain medical clearance from your physician to receive massage therapy before beginning sessions, and a doctors note if required for safety reasons.
If you would like your health information sent to any other facilities, individuals, or third parties you must request and fill out the appropriate release forms for your privacy and protection.
You must arrive within a timely manner to receive the full length of your service (See late and no show policies). Inform us before the start of your session if you cannot make it on time.
You must abide by the conduct policy to uphold the safety of this space.
You are responsible for your payments for each service at or before the time of service. Lack of payment will result in the inability to complete the session. (See Refund and Payment Policy)
You are responsible for billing your own insurance company for reimbursement if you choose that payment route, and must request needed documents from us. Do not assume coverage before checking in with your insurance company's policy.
If you would like to know more information or would like clarification about a treatment, any of the policies or written material, or in general, you are responsible for asking the needed questions for your understanding.
You may request the notes taken after your sessions as valid medical documents.
You may request assistance with, but not limited to: any accessibility needs, billing an accepted insurance for your service, getting referrals for appropriate care, navigating the medical system, understanding services and modalities, and payment options.
You may ask any questions that will help you understand massage therapy, its benefits to you, expectations with care, treatment plan suggestions, and anything that will assist in your care and wellbeing.
You may make suggestions to better the practice at any time in person or via phone or email.
Your health information will be kept private and confidential at all times. See the HIPAA/Privacy and Confidentiality policy.
You have the right to autonomy, and may stop the session at any time you wish. If any massage techniques cause discomfort, the session will be adjusted to your needs upon communication.
You may request for additional draping at any time during the session for your comfort. Information about massage draping and its use for your privacy and security can be found on the FAQ page.
You have the right to safe space, with your visit and therapeutic massage services free of any discrimination or judgement.
While we cannot diagnose conditions, you may discuss any health concerns with your therapist so that it can be documented, and you can be referred appropriately when necessary.
You have the right to language translation services for the ease of your session.
We aim to provide resources for navigation of the medical system, insurance coverage, effects of massage therapy on health conditions, community specific outreach, coordinating care for complex condition, and much more. If you are struggling with medical care in any way and would like resources, please contact us and we will provide you with any info we have that may help.
Please arrive 5 minutes before your appointment time. If you're unable to, there is no penalty for not arriving early, but it gives a good time cushion to ensure that you can maximize your treatment time. If you arrive after the treatment time begins, the treatment will still end at its designated appointment time, which will leave your session short. There is no penalty fee, but you will be paying full price for a session that you will not receive full time for.
REFUND AND PAYMENT POLICY
A 10% deposit is obtained at booking to hold your appointment spot. The remaining payment is due at or before the time of service. Service will not be provided without receiving payment. Refunds are issued only in response to therapist error on a case-by-case basis.
For example, if the practitioner is late to your session, you may receive at least a partial refund. If the practitioner needs to cancel a session that you've paid for, you may be refunded for services you did not receive. If the practitioner forgets to incorporate an add-on, you will be refunded for that add on.
In the case that you ordered a modality and want to change it to another type of massage, we may change your session to whatever fits your needs, and you will be refunded or charged the difference between what you paid and the modality that you receive.
CANCELLATION AND NO SHOW POLICY
Cancellation before the day of treatment is free of charge.
If you have not canceled at least 8 hours before a pre-paid treatment: Each session requires a great deal of preparation. Please call to let us know that you are unable to make it to the appointment. Refunds are discussed per situation and cancellation frequency.
If you do not reach out before your appointment start time to inform us that you cannot make it to the appointment ("no call, no show"): We ask that you please reschedule at least 8 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment.
Three no shows without informing us may result in your cancellation as a client.
There will be no toleration of words or behavior that is discriminatory, sexual in nature, or threatening in nature. Harassment of any kind will not be tolerated. Behavior that poses any risk to staff or to other clients will not be tolerated. The consequence of breaking this policy, based on the severity of the action, will result in cancellation of the client/therapist relationship (you will no longer be allowed to return as a client), a lawsuit, and/or any other necessary action to protect staff and patients.
Lifestyle changes that can assist in the longevity of the benefits of your session may be discussed. Follow them as you can to receive better, longer lasting results.
Remove or inform us of contact lenses before treatment for your comfort and to avoid injury with friction on the face cradle.
If you feel comfortable doing so, remove any jewelry before the session that may impede your comfort. If you are unable to remove jewelry or do not want to, this is absolutely fine and we will work around it.
Some modalities like Thai massage, craniosacral, acupressure and reflexology may require comfortable, loose fitting clothes that allow for freedom of movement during a fully clothed session.
Ask questions before, during, or after the session as needed. Communication is always open.
Enjoy a snack or a drink before and after whenever available!
Stay hydrated after your session. Massage increases circulation, and hydration can help keep a balanced fluid regulation in your body.
Some people prefer to receive a massage unclothed with draping, some prefer to remain partially clothed with draping, and others prefer to remain fully clothed during the entire session. All of these are absolutely fine! If you prefer to remove clothing, a top sheet and blanket will be used as draping for your privacy on any area not being worked on, with further draping linens available upon request. If you have any questions or concerns, feel free to ask before the session. If you want to remain clothed, there are plenty of modalities that can be done fully clothed and we can discuss the variety of options.
HIPAA (HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT) PRIVACY AND CONFIDENTIALITY
All of your health information is private and protected. If you would like to release your health information to any entity, you must fill out a release form to document your consent. Your information cannot be shared with anyone else unless by court summons or if it is being used by another provider to actively treat you (such as a doctor you are seeing calling to get information about your massage therapy health notes). You also have access to the medical notes taken after the session upon your request. They are valid medical documents, and if you wish, you can share them with other providers if you are struggling to get a diagnosis and want to show a physician what we have documented (we cannot diagnose but we can provide notes on physical observations that may be helpful), or if you want to coordinate care between providers. You can also use them in court if you deem it necessary. Click the paperclip icon to download the full Notice of Privacy Practices in English. Click the W icon to download the Aviso de prácticas de privacidad en español.
More information on HIPAA: https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.html
IF YOU HAVE A PREFERENCE FOR A MALE OR FEMALE THERAPIST:
Some patients prefer to be treated by a male therapist or female therapist due to religious or personal reasons, and that is entirely understandable.
Note from Owner (Jonathan): Currently I am the only massage practitioner at Sanctuary Repose. I am a very androgynous and genderfluid person by nature emotionally, mentally, energetically, spiritually, and physically. In order to help you make an informed decision in your care, I disclose that my assigned sex at birth is female, but I am hormonally male and have had gender affirming procedures on the upper half of my body. I regularly wear clothes considered traditionally masculine as well as clothes considered traditionally feminine as I feel suits me. My pronouns are he/him or they/them.
Some patients feel guided religiously or personally to choose practitioners based on assigned sex at birth, while others feel inclined to choose based on gender identity or expression. I personally disclose this information about myself to leave that decision up to you as the patient. I will not be offended either way. I am comfortable treating patients of any gender as long as they are comfortable and my pronouns are respected. If you have any further questions, please feel free to contact me.
ACCESO A IDIOMAS: ESPAÑOL / SPANISH
Atención: Si necesita sus documentos de admisión en español, encuentre la exención de responsabilidad haciendo clic aquí, y encuentre el formulario de admisión haciendo clic aquí. Si necesitas ayuda, comuníquese conmigo en email@example.com. Proporcionaré una admisión en la oficina o enviaré por correo electrónico un archivo separado a un documento de admisión. Hablo un poco de español, ¡y todavía estoy aquí para ayudarlo y brindarle un masaje! Si lo desea, puede traer a un amigo o familiar a su servicio para que traduzca, pero no es necesario que traiga un traductor si no lo desea. Los documentos se hacen con un traductor electrónico (Google), que también usaré para ayudar a comunicarme durante nuestro servicio. Y por supuesto hablaré tanto español como pueda durante nuestra sesión.
Actualmente, el sitio web de reservas solo está en inglés. Envíeme un correo electrónico a firstname.lastname@example.org o envíeme un mensaje de texto al 443-814-9788, dígame en el mensaje cuándo desea programar la cita y la reservaré para usted.
ACCESS IN OTHER LANGUAGES
French / Français : Actuellement, le site de réservation est uniquement en anglais. S'il vous plaît écrivez-moi à email@example.com ou envoyez-moi un message texte au 443-814-9788, dites-moi dans le message quand vous souhaitez prendre rendez-vous, et je réserverai votre rendez-vous pour vous.
Pour la communication, j'utiliserai une application de traduction sur mon téléphone pour nous aider. Si vous souhaitez amener un membre de votre famille ou un ami pour traduire pendant votre session, vous pouvez le faire, mais vous n'êtes pas obligé de le faire si vous ne le souhaitez pas. Nous pouvons généralement bien communiquer avec l'application du téléphone, les gestes.
Mandarin or Cantonese / 普通話或廣東話 : 目前，預訂網站僅提供英語。 請給您發送電子郵件至yourmassagesanctuary@gmail.com或給我發送短信443-814-9788，在您要預約時在消息中告訴我，我們將為您預訂約會。
為了進行交流，我將使用手機上的翻譯應用程序來幫助我們。 如果您想在會議期間帶家人或朋友翻譯，可以，但是如果您不想這樣做，則不需要。 通常，我們可以與電話應用程序，手勢進行良好的溝通。
對於中文，當您說話時，該應用程序僅會識別普通話。 如果您會說廣東話，我會說一點廣東話。 您可以帶朋友或家人翻譯，或者我可以準備傳達基本需求的方式-詢問您是否需要更大的力度，更少的力度，哪裡有痛苦以及其他基本知識。
Vietnamese / Tiếng Việt : Hiện tại, trang web đặt phòng chỉ có tiếng Anh. Vui lòng gửi email cho tôi theo địa chỉ firstname.lastname@example.org hoặc gửi tin nhắn văn bản cho tôi theo số 443-814-9788, cho tôi biết trong tin nhắn khi bạn muốn đặt lịch hẹn, và tôi sẽ đặt lịch hẹn cho bạn.
Để liên lạc, tôi sẽ sử dụng ứng dụng dịch trên điện thoại của mình để giúp chúng tôi. Nếu bạn muốn mang theo một thành viên gia đình hoặc bạn bè để dịch trong phiên của bạn, bạn có thể, nhưng bạn không cần phải làm nếu bạn không muốn. Chúng ta thường có thể giao tiếp tốt với ứng dụng điện thoại và cử chỉ.
Portuguese / Português : Atualmente, o site de reservas está apenas em inglês. Envie-me um e-mail para email@example.com ou envie-me uma mensagem de texto para o número 443-814-9788, diga-me na mensagem quando deseja marcar a consulta e eu agendarei a consulta para você.
Para comunicação, usarei um aplicativo de tradução no meu telefone para nos ajudar. Se quiser trazer um familiar ou amigo para traduzir durante a sessão, você pode, mas não precisa se não quiser. Geralmente podemos nos comunicar bem com o aplicativo de telefone e gestos.
Japanese / 日本語 : 現在、予約サイトは英語のみです。 firstname.lastname@example.orgにメールを送るか、443-814-9788にテキストメッセージを送ってください。予約をしたいと思うとき私に言うために私にメッセージを送れば私はあなたのための任命をします。
コミュニケーションのために、私は私たちを助けるために私の電話の翻訳アプリを使用します。 セッション中に家族や友人に翻訳を依頼したい場合は可能ですが、希望しない場合は翻訳する必要はありません。 私たちは通常、電話アプリやジェスチャーとうまく通信できます。
Korean / 한국어 : 현재 예약 웹 사이트는 영어로만 제공됩니다. email@example.com으로 저에게 이메일을 보내거나 443-814-9788로 문자 메시지를 보내 주시고, 예약을 원할 때 메시지를 알려 주시면 예약 해 드리겠습니다.
의사 소통을 위해,우리는 우리를 돕기 위해 내 휴대 전화의 번역 응용 프로그램을 사용합니다. 세션 중에 번역하기 위해 가족이나 친구를 데려오고 싶다면 할 수 있지만 원하지 않으면 그럴 필요가 없습니다. 우리는 일반적으로 전화 앱 및 제스처와 잘 소통 할 수 있습니다.
Hindi / हिंदी : वर्तमान में, बुकिंग वेबसाइट केवल अंग्रेजी में है। कृपया मुझे firstname.lastname@example.org पर ईमेल करें या मुझे 443-814-9788 पर एक टेक्स्ट संदेश भेजें, मुझे संदेश में बताएं कि आप नियुक्ति कब करना चाहते हैं, और मैं आपके लिए अपनी नियुक्ति बुक करूंगा।
संचार के लिए, हम हमारी मदद करने के लिए अपने फोन पर एक अनुवाद एप्लिकेशन का उपयोग करेंगे। यदि आप अपने सत्र के दौरान अनुवाद करने के लिए एक परिवार के सदस्य या मित्र को लाना चाहते हैं, तो आप कर सकते हैं, लेकिन यदि आप नहीं चाहते हैं तो आपको इसकी आवश्यकता नहीं है। हम आमतौर पर फोन एप्लिकेशन और इशारों के साथ अच्छी तरह से संवाद कर सकते हैं।
Arabic / عربى :
حاليًا ، موقع الحجز باللغة الإنجليزية فقط. يرجى مراسلتي عبر البريد الإلكتروني على email@example.com أو أرسل لي رسالة نصية على الرقم 4438149788- ، أخبرني في الرسالة عندما تريد تحديد موعد ، وسأحجز موعدك نيابةً عنك.
لمساعدتنا على التواصل ، سأستخدم تطبيق ترجمة على هاتفي. إذا كنت ترغب في إحضار أحد أفراد العائلة أو صديق للترجمة أثناء جلستك ، فيمكنك ذلك ، لكن لا تحتاج إلى القيام بذلك إذا كنت لا ترغب في ذلك. يمكننا عادة التواصل بشكل جيد مع الإيماءات وتطبيق الهاتف.
Hebrew / שפה עברית:
כרגע אתר ההזמנות באנגלית בלבד. אנא שלח לי דוא"ל לכתובת firstname.lastname@example.org או שלח לי הודעה למספר 443-814-9788, ספר לי בהודעה מתי תרצה לקבוע תור, ואני אזמין עבורך את התור שלך.
לתקשורת, אשתמש באפליקציית מתרגם בטלפון שלי כדי לעזור לנו. אם אתה רוצה להביא בן משפחה או חבר לתרגם במהלך הפגישה שלך, אתה יכול לעשות זאת, אבל אתה לא חייב אם אתה לא רוצה. בדרך כלל אנחנו יכולים לתקשר היטב עם אפליקציית הטלפון והמחוות.
LGBTQIA+ SAFE SPACE INFORMATION:
Note from Owner (Jonathan): As a gender-nonconforming person myself, I understand that our communities have unique concerns, and reasonably so. Let some of the weight come off of your shoulders in this space as we normalize ourselves.
Safe Restroom Access- The restroom at the facility is single-stall and gender-neutral.
Staff Education- Currently, I'm the only staff member at Sanctuary Repose, and part of the community myself, yet always committed to learning more about others' diverse and intersectional experiences. I try to remain well researched in biology and physiology affecting our communities to provide the best healthcare and advocation possible. You will be heard and seen here, your pronouns and relationship dynamics will be respected, and you will not be asked invasive and irrelevant questions during your session. With experience in other healthcare fields, I advocate for all of my patients to find other levels of care and referrals if needed, and with personal understanding of the discrimination we face as a community, I'm committed to helping you find access to other safe providers if needed.
Prenatal Massage for Expecting Parents of Any Gender- Celebrate your parenthood without fear of being misgendered or facing safety risks or discrimination. Treat yourself, because you are celebrated here.