FAQ's and Information for New Clients

     Frequently Asked Questions for our services and massage therapy in general.

This facility will remain judgment-free, regardless of body type, gender identity, race, age, language, immigration status, lifestyle, religion, and health status. 

1) Do I have to undress to get a massage?

2) What is draping?

3) What are some of my options if I do not want to get undressed?

4) Is the environment private and secure?

5) Is my health information protected?

6) How can massage therapy affect the body?

7) Do you bill insurance?

8) What is getting a massage like/how does the process work?

9) How are your services different from getting a massage at a spa, chiropractor, etc?

10) I'm not comfortable laying on my back or face down. Can I still get a massage?

11) What is the late policy?

12) What is the cancellation/no show policy?

13) Can I get a refund for a service?

14) Can my child receive a massage?

15) I have an Autism Spectrum Disorder and/or sensory processing disorder, and I am concerned that massage therapy will be overwhelming. Is massage a good choice for me?

16) Harassment/Inappropriate Behavior Policy

 

1) Do I have to undress to get a massage?

     No, you do not have to undress to receive most forms of massage. No massage therapist should ever require you to undress beyond your comfort level for any massage. However, some modalities (massage techniques) can only be done on skin and cannot be done through clothes. Know that:

  • There are many various modalities that can be done fully clothed. See some listed by clicking here.

  • For modalities that must be done directly on skin and require undressing, you will be asked to dress down to your comfort level. This means that we will address only areas that you feel comfortable with. For modalities requiring direct contact with skin, most people receive massages partially clothed, leaving areas covered that will not be part of the massage. The amount of clothing removed is entirely your choice. 

  • Any time that clothing is removed for a massage, and often even when still clothed, you will be draped with blankets and sheets, so that only the area being worked on is exposed, and nothing else. There is more explanation of this process below. 

 

2) What is draping? 

     Draping is a method of protecting your privacy by covering any area of the body that is not being worked on with sheets and blankets. For example, if performing Swedish massage on the leg, the sheets will be wrapped securely so that only the leg will be exposed during this part of the session. It will be covered again before moving on with the treatment. During a massage where clothing has been removed, draping may be used to prevent direct contact with skin in some areas as well as to protect privacy. For example, if it has been determined that releasing tension in the glute muscles will help with lower back or leg pain, compression can be used over top of the blanket and sheet, avoiding direct contact with the skin. In recognition of all gender identities, while face up on the massage table, or if abdominal massage is being performed, we drape the chest/breast area on every client. When receiving massage while lying on your side, especially for pregnancy massage, or during some joint movements, additional draping, such as pillowcases, towels, and more sheets can be used to ensure full coverage throughout the treatment. 

     

     If you would like more blankets, additional draping, or heavier draping at any time during a session, it is available upon request. Some also like the security of a weighted blanket, which is available upon request.

     

     If draping becomes sweaty or too hot, the temperature of the room can be adjusted, lighter weight draping may be available, or the table heater can be turned off. Note that draping is still required for your privacy during any massage where clothing has been removed, and all areas not receiving work and not covered by clothing must be draped for the integrity of your privacy. 

Below are some examples of draping for the abdomen, legs, arms, and back.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3) What are my options if I do not want to get undressed?

  • Options that can be performed through clothes are:

    • Custom Therapeutic Session 

    • Compression 

    • Chair massage

    • Hand/Foot/Neck Express

    • Enhancements like hand and foot scrubs, scalp massage, aromatherapy, heat packs, and more!

  •  If you are wearing a T-shirt and/or shorts, Swedish and deep tissue can be used on the legs and arms if you feel comfortable with such.

  • The only modalities we perform that require direct contact with skin are Swedish, deep tissue, and some techniques within lymphatic drainage. The first two use oil and gliding, while the latter requires light pressure on the skin to pull fascia or move lymph fluid. Some techniques within the latter two can still be done clothed. Some add ons like cupping (coming soon), and hot towels (due to moisture), may also require direct contact with the skin. However, there are always alternatives available to these methods. 

 

4) Is the environment private and secure?

     Yes. Massages will be done in a room with no visibility to others to ensure your privacy. To ensure patient autonomy, the door will not be locked so that you may exit at any time, but there will be notices on the door when in session so that others do not enter during your treatment.

 

 

5) Is my health information protected?

     All of your health information is protected under the federal law HIPAA (Health Insurance Portability and Accountability Act). This means your health information cannot be shared with others unless it is being shared securely between providers for your treatment. If you authorize the sharing of health information, it can be provided to family members or loved ones. If you want to authorize a loved one to receive information regarding your healthcare or treatment, we will provide a form that you can sign to authorize this disclosure. Otherwise, information would only be shared upon court order. 

     

     You have the ability to access your own records upon request. If you need records from a session for a court date or legal purposes, for your own recordkeeping, or to have on your person, contact us by email or phone and we will provide you with a copy. 

More information on HIPAA can be found at the link below. 

 https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.html

 

6) How can massage therapy affect the body? 

     Massage therapy can affect the body in many ways, and can be used in the treatment of various health conditions. It is a very powerful tool in management of chronic symptoms, some of which are discussed below, and can be combined with various other therapies or treatments as needed. It is by no means a cure-all, but the improvements it can produce are valuable and verified.

     

      In general, massage therapy can reduce stress levels, which in itself reduces risks for stress related health conditions like strokes and stomach ulcers. Chronic stress causes increases in the stress hormone cortisol, which can be reduced by massage and other stress management techniques. Massage can reduce blood pressure, restore mobility in joints, reduce pain, improve recovery after injury, reduce scar adhesions, reduce symptoms of anxiety, depression, PTSD, and insomnia, increase alertness and mental wellbeing, and so much more.

     

     Complex health conditions and their symptoms can benefit from massage therapy if performed carefully. This includes cancer, epilepsy, congestive heart failure, diabetes, and so many more. Massage does not take the place of other forms of treatment recommended by physicians for these conditions, but can have a combined effect with treatments that can be far more effective than one treatment alone. 

     

     Some structural problems, especially related to posture, chronic illness, or a chronic injury, can take time to improve. A custom treatment plan will help determine realistic expectations and symptom management.   

Different modalities can achieve different results for the body. For example, lymphatic drainage is great for reducing post-surgical or post-injury swelling. Myofascial can help with structural issues of the body and reduce pain. Deep tissue can relieve tension and scar adhesions. Some cases of sciatica have been relieved for many months or permanently with massage therapy. Complex situations that may be overlooked by conventional medicine, like breathing pattern disorders caused by anxiety, can be improved with massage therapy. 

 

     All in all, if there is a condition you would like to treat, there is a good chance that it can be in some ways improved by a massage therapy treatment tailored to your needs. Feel free to contact us about your known health conditions or concerns before treatment to determine appropriate and safe modalities for your situation. Some complex conditions may require that an authorization from a doctor for safety purposes. We will assist in contacting other members of your healthcare team when needed. If the condition is not safe for us to treat, if there is a massage therapist more skilled in a specialized modality that you need, or we feel that massage therapy will not benefit you, we will refer you to an appropriate provider.

 

7) Do you bill insurance? 

     Not yet; however, we are able to provide an NPI number and codes in which you can submit to your own private insurer, but there is no guarantee of coverage. Many insurances only cover small time-intervals and require pre-approval. This is why we strive to be flexible in other financing options. Medicare and Medicaid unfortunately do not currently cover massage therapy, but we are working towards requesting them to change. 

 

8) What is getting a massage like/ how does the process work? 

     There is no one way to describe getting a massage, because so many modalities (types of massage) are different! Click here to read descriptions and see examples of different modalities and techniques.

The general process for getting a massage is as follows:

 1. Visit the Services & Prices page to choose a service, or contact me for assistance in determining what type of massage to book. 

 2. Book your appointment in the online scheduler. 

 3. Fill out the digital intake form.

 4. Arrive at the facility 5 minutes before your treatment. 

 5. Enjoy a small snack and a beverage in the waiting area if available.

The session must start exactly at the scheduled time, in order to keep time for the next clients (late policy below).

 6. In the treatment room, we will discuss your medical history and treatment needs, answer any questions or concerns about the selected service, and ask for your preferences (music, scents, oils, etc). 

 7. The therapist will provide you with instructions on how to get onto the table based on the treatment plan. They will then leave the treatment area to allow you to get settled on the table or chair, and under the draping when needed.

 8. The therapist will provide you with bolsters for postural support and comfort, and any additional linens, draping, or adjustments needed before treatment begins. 

 9. You have full autonomy at all points in the session. If anything is painful, uncomfortable, or treatment needs to be adjusted, let us know immediately and the session will be adjusted to fit your requests. You also reserve the right to discontinue treatment or request more information about your treatment at any time throughout the session.

 10. After the massage, we will leave the treatment room to allow you a few moments and privacy to redress, and to sit in calm after the session.

 11. The therapist will return and ask if you'd like to ask any questions or give feedback for your next session.

 12. Take a moment to be in the present and stress-free before leaving! 

9) How are your services different from a massage at a spa, or at a chiropractor, etc? 

     Typically speaking, massages at a spa can address some medical concerns, but to a lesser degree. Most spas focus on relaxation and luxury, and are not always affordable. 

 

     On the other hand, massages at a chiropractor's office or a medical facility are very well informed and prepared to address health concerns, but may not provide relaxation in the same way a spa would. Especially for individuals who have frequent doctor visits, the setting itself can induce anxiety or a reminder of medical concern. 

We aim to integrate the benefits of these very different settings, as well as the "toolbox" of modalities that they pull from. By combining massage techniques and charging luxury add ons at affordable rates, and developing more detailed service packages, medical needs can be addressed in a stress free environment that also uplifts the mind and emotions.

 

10) I'm not comfortable laying on my back or face down. Can I still get a massage?

     Absolutely! Despite it being less commonly shown in media, massage can be done side-lying, seated in a massage chair, seated in a regular chair, or on the floor on a mat. If you are uncomfortable, you should not need to remain in that position for the massage. Let us know, and we will adjust the positioning, or provide bolsters for support. 

 

11) What is the late policy?

     Please arrive 5 minutes before your appointment time. If you're unable to, there is no penalty for not arriving early, but it gives a good time cushion to ensure that you can maximize your treatment time. If you arrive after the treatment time begins, the treatment will still end at its designated appointment time, which will leave your session short. There is no penalty fee, but you will be paying full price for a session that you did not receive your full time for. Please do your best to arrive on time!

12) What is the cancellation/ no show policy?

     Cancellation before the day of treatment is free of charge. Your appointment can be rescheduled for free or you may be refunded your 10% scheduling deposit. 

 

     If you have not canceled at least 8 hours before a pre-paid treatment: Each session requires a great deal of preparation. Please call to let us know that you are unable to make it to the appointment. Refunds are discussed per situation and cancellation frequency.

     

     If you do not reach out before your appointment start time to inform us that you cannot make it to the appointment ("no call, no show"): We ask that you please reschedule at least 8 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment. 

 Three no shows without informing us may result in your cancellation as a client.

13) Can I get a refund for a service? 

     Refunds are issued only in response to therapist error on a case-by-case basis. For example, if the therapist late to your session, you may receive a partial refund. If the therapist needs to cancel a session that you've paid for, you will be refunded for services you did not receive. If we forgot to incorporate an enhancement, you will be refunded for that enhancement. 

 

     In the case that you ordered a modality and want to change it to another type of massage, we can change your session to whatever fits your needs, and you will be refunded or charged the difference between what you paid and the modality that you receive.

14) Can my child receive a massage?

     Some massage therapists specialize in pediatric or infant massage, and may be the best candidates for your child's treatment. However, we are more than willing to accommodate and work with children with a present legal guardian or authorized adult during the entirety of the session. We'll go over what the goals of the treatment are, what modalities are best, and can provide plushies, soundtracks, sensory objects, and patterned sheets to help little ones settle down. Objects like this can be helpful for children, people with autism spectrum disorders, and other sensory disorders to enjoy massage while engaging other senses. The tactile sensory stimulation of massage then becomes less overwhelming. Please bring your child's health history, and we will work in coordination to determine the treatment goals, best treatment methods, and best methods of communication for your child so that they can give feedback during the session.  

15) I have an Autism Spectrum Disorder and/or sensory processing disorder, and I am concerned that massage therapy will be overwhelming. Is massage a good choice for me?

    Just let us know ahead of time- We can provide sensory objects, weighted blankets, ear plugs, altered lighting, and soundtracks to enjoy massage while engaging other senses, so that the tactile sensory stimulation of massage does not feel overwhelming. This allows individuals to still enjoy the benefits of massage therapy, and to engage in other sensory needs simultaneously.

   

 Everyone is different! Some people like deeper pressure and compression, and to remain clothed, which can be a beneficial approach to this situation. Sometimes massage feels better in a chair, or securely tucked in with soft blankets. We will work with your needs throughout the session, and establish your preferred forms of communication to make sure you can express to us what is working and what isn't. Some people may not like massage, regardless of these adjustments. If massage therapy isn't working for you, but you would like to be recommended other healing therapies, we can help you find options. For more information on sensory needs, see this section here.

 

Note: We are comfortable working with non-verbal communication. You do not need to be verbal in order to receive massage therapy as long as you are able to provide consent, or come with someone who legally provides consent for you (Power of Attorney).

16) Note regarding jokes about inappropriate practice or harassment:

      Jokes about "happy ending massage" or other sexual services are not tolerated. Your session and client rights will be terminated. It is an overused joke/comment that is insulting and problematic for those establishing therapeutic practices. If you are looking for those services, please look elsewhere.

If sexual or inappropriate comments are made about a staff member, or if we are made to feel unsafe by your words or actions, we reserve the right to cancel your treatment and fire you as a client.